Dark Energy Survival Paracord Lightning Charging Cable-Black

Shipping Policy

All orders will be given a 24-hour cancellation period. Once cancellation period has passed, orders will ship via USPS Priority Mail. Orders placed after 12pm Friday, anytime Saturday, and anytime Sunday, will ship out the following Monday (unless it is a holiday).  

Returns & Cancellations

Warranty
At Dark Energy, we take our claim that each product is destruction tested very seriously.  We back up our products with a full two-year warranty.

Limits
The warranty is limited to the original customer that purchased the product and does not transfer with the sale of the product.

Signing up
Upon receipt of the unit, the consumer must fill out the warranty page within 60 days of the purchase to qualify for the warranty. This can be found on our website: https://home.darkenergy.com/support/

Replacement
To activate your warranty contact Dark Energy customer service directly through [email protected]. You will receive a response within 1-2 business days.

REFUNDS/RETURNS

If you are not 100% satisfied with your purchase, you may return your product for a full refund (product cost, original shipping, and tax) if your refund request is received before 30 days from the purchase date. Except in the case of product warranty issues, return shipping will be paid by the customer. Returns and refunds will be assessed on a case-by-case basis, and we will do our best to work with every customer to ensure satisfaction.

Any product you return must be in the same condition you received it and in the original packaging. Products that have been opened may be subject to a 15% restocking fee on MSRP.

1. Email us with any product issues, the reason for return, and any other important information.

2. Our customer support team will be in contact with you within 24 to 36 hours of your request during business days.

3. In the event that a return is approved, our team will instruct you concerning returning your product.

4. In general, approved refunds will be applied within 1-2 weeks of the request and will be applied to customer’s original form of payment.

PRODUCT ISSUES AND SUPPORT

In the event of product issues or warranty claims, follow these steps:

1. Email us with any product issues, questions, and any other important information.

2. Our customer support team will be in contact with you within 24 to 36 hours of your request during business days.

3. In the event that a product exchange is necessary, we will send out a new product to your specified address and instruct you concerning returning your previous product.

Terms & Conditions

Destruction-Tested Warranty

At Dark Energy, our goal is to provide you with the highest quality and most durable products available. We take our warranty very seriously, testing each product extensively for quality assurance. If your Dark Energy product is found to have a defect in manufacturing or workmanship, for a period of two years from the date of purchase, you are eligible to file a warranty claim by emailing the Dark Energy support team at [email protected].

Restrictions

-This warranty is only effective if the product is used with cables, devices, etc. that are suitable for the specification of the product.

-This warranty only applies to the original purchaser of the Dark Energy product.

-Your warranty will be void if there are obvious signs of misuse on the product.

-This warranty is for a replacement product only. Refunds will not be given after the 30-day refund period.

-Warranty only applies if purchaser registers the product within 60 days of purchase.

Registration

Purchaser must register for the warranty within 60 days of purchase to validate the warranty. Register at darkenergy.com/warranty.

Warning

Improper use of this product may result in product damage, excess heat, toxic fumes, fire or explosion, for which damages you, the purchaser, and not Dark Energy LLC are responsible.

The power reserve should be operated only in open-air conditions. It should not be operated in an enclosed, unventilated space such as a carrying bag, pocket, or purse. Do not store the device in a high temperature environment, including heat caused by intense sunlight. Do not place device in fire or other excessively hot environments.

Do not disassemble this device or attempt to re-purpose or modify it in any manner. If this device is intended by Purchaser to be used by a minor, purchasing adult agrees to provide detailed instructions and warnings to any minor prior to use. Failure to do so is sole responsibility of Purchaser, who agrees to indemnify Manufacturer for any unintended use/misuse by a minor. All devices have gone through a thorough quality assurance inspection. If you find that your device is excessively hot, is emitting odor, is deformed, abraded, cut or is experiencing or demonstrating an abnormal phenomenon, immediately stop all device use and contact Manufacturer.

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation. Please note the manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modification could void the user authority to operate the equipment. Also note that this equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna; increase the separation between the equipment and receiver; connect the equipment into an outlet on a circuit different from that to which the receiver is connected; consult the dealer and/or experienced radio/TV technician for help.

Legal

This battery is meant for use only in conjunction with the appropriate mobile device. Please consult your device packaging to determine whether this battery is compatible with your particular mobile device. Manufacturer is not responsible for any damages to any mobile device incurred through the use of this product. Manufacturer shall not in any way be liable to you or to any third party for any damages you or any third party may suffer as a result of use, intended or unintended, or misuse of this battery in conjunction with any device or accessory other than the appropriate mobile device for which this battery is designed. Manufacturer will not be responsible for any damages you or any third party may suffer as a result of misuse of this battery.