Custom Material Sling

Shipping Policy

1.       Shipping

• Shipping shall only be performed according to the information you have provided in your order, to the extent our shipping company ships to your address. The shipment is International and is limited to our shipping company and is not done to military bases. In case we do not ship to your address, you must agree with us on another drop-off location in proximity from which you can take the products by yourself.
• Product supply dates are up to 15 business days to US and up to 21 business days to everywhere else (excluded: Africa, Oceania). Shipping shall add 3 more business days for processing your order.
• A product that has reached a location shall be kept for the Client for an additional 7 days. To the extent that the Client has failed to collect the product within this timeframe, the product will be returned to us, and the Client must then schedule with us a new shipment. The cost of such shipment shall be borne by the Client in full, and the Client shall not be entitled to any refund for the previous shipping. In case the Client has not scheduled any new shipment within 30 days, we may destroy the product or resell it, and in such case we will not be obligated to issue a refund or credit to the Client.
• Dates will begin as of order confirmation by us and by your Credit Services Vendor, and once we’ve received all details required for shipping and thereafter all details required for shipping execution have been agreed. When counting days, an order confirmed later than 2pm (Israel Time) will be considered as if it was received on the following day.
• Product supply times mentioned on the Site are calculated based on business days only (SUN-THU, excluding Fridays, Saturdays, holidays and holiday eves) but exclude any strikes of leading bodies or any days of war, security conflict, disaster or any crisis or event not under our control.
• You hereby permit us to provide your details and the list of products you’ve acquired to the shipping agents. We may, for the purpose of completing the shipping process, require your attendance at the shipping address thereupon shipping and your presentation of identification or credit card and payment confirmation, to the extent relevant.
• In the event shipping was done later than the times specified in the Site’s shipping policy, due to our fault only, then your sole cure would be to wait or cancel the order and be refunded for the payments you have executed. To the extent we have notified you about a possible shipping delay and you approved such supply delay, you may not cancel the order by the passing of the new shipping date, to the extent shipping was not done. Any other delay shall be considered an agreed delay between the Parties.
• If we reason that we would be unable to provide you with the products in a timely fashion, then to the extent an agreed solution is not jointly reached, we may cancel the order without any further argument or demand on your part, other than to be refunded for the payments you have executed.
• If item will get stuck on your country customs, you shall wait until item will pass it or will return to seller. In that case we will not take responsibility for extend shipping policy.

Returns & Cancellations

1.       Transaction Cancellation Policy

• A client who is considered a Consumer under the Consumer Protection Law and buys products from us through the Site, may, under the Consumer Protection Law, cancel the purchase transaction within 14 days of execution the transaction or receiving the product, whichever is later. It is clarified that such cancellation right, which is not due to a product defect or incompatibility with the presentations given by us, does not apply to: 1) purchases executed thereafter you have visited our store or concerning transactions closed outside of the Site; 2) products custom-made for the Client; 3) used products.
• The cancellation can be executed by giving the appropriate notice using one of our Website interfaces meat for contacting us or notifying us about a cancellation.
• If Client cancels the transaction not due to a product defect or incompatibility with the presentations Client was given by Us, or due to a breach of the agreements between the Parties by Us, Client must return the product at his expense to our address as mentioned above, including all its parts, in the original packaging attached to the purchase invoice. Moreover, Client must return every gift Client has received from Us in relation with the cancelled transaction within such shipment.
• In the event Client has cancelled the transaction by legal right and according to such legal provisions, we will remit the product purchase fees, to the extent possible within 7 business days as of Our receiving of the product in the original packaging and unused. IF the cancellation is not due to a product defect or incompatibility with the presentations given to Client by Us, or due to a breach of the agreements between the Parties, we may deduct a cancellation fee out of the purchase fees totaling 5% of the amount or up to 28USD, whichever is lower.
• It shall be made clear that the Client has no vested right to cancel, not due to a product defect or incompatibility with the presentations Client was given by Us, products that have been custom made for the Client, e.g., products designed at Client’s request, engraved products, products with changed dimensions, composition or color at Client’s request.
• The aforesaid hereinabove does not derogate from our right to sue for damages resulting from depreciation of product value due to a significant deterioration in the product’s condition by Client’s hands or due to the transaction’s cancellation.
• This policy does not derogate from Client’s rights or from Our rights under any law.
• Products gifted to you by Us, or products you have not paid for, shall not entitle any refund when cancelling their supply.
• It shall be made clear that no refund or credit whatsoever will be issued for the shipping fees You have paid, in any type of transaction cancellation.

2.       Product Warranty

• Product repair warranty applies for a period of 30 days thereafter purchase due to a work or production material defect. The warranty applies to the product’s fabric only and not to plastic or metal parts.
• In any inquiry during the warranty period, present a purchase invoice.
• The warranty applies to product integrity but does not cover natural wear-and-tear, loss, unreasonable use, operational activity, tear; sun, heat and fire damages; damages due to any chemical substance or process, wetness, dirt accumulated after delivery, scratches, etc.
• It is Client’s responsibility to ship the product to us at his expense jointly with the purchase invoice and an explanation about the alleged defect, along with contact details: full name, shipping address and telephone.
• In the event it is discovered that the product repair is not under our responsibility, we reserve judgment on whether to make the repairs and set the repair price subject to receiving your consent.