Magpul PMAG21 GL9

Shipping Policy

Firearm Shipments

We ship only to valid FFL dealers.

Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

• A legal resident of the state in which you are ordering.
• 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Pale Horse Arms has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Pale Horse Arms. Additional shipping charges will apply to orders that need to be reshipped.

Shipping Restrictions

• PHA will not ship ANY items to the District of Columbia (Washington D.C.).
• PHA will not ship ANY items to the state of Massachusetts.
• PHA will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois.
• PHA will not ship any AR or AK parts to Denver, Colorado.
• Illinois: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.
• Minnesota: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.
• PHA will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
• PHA will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
• No AR parts will be shipped to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.
• All firearms sales to Puerto Rico residents are subject to review. Please send in a copy of your Puerto Rico-Issued weapons license after placing your order to [email protected]. Allow up to 3-5 business days for additional processing.
• Stripped lower receivers will NOT be shipped to the following states:
  • Colorado (Boulder, Denver, Vail)
  • Connecticut
  • Massachusetts
• Complete AR and AK receivers will NOT be shipped to the following states:
  • California
  • Colorado (Boulder, Denver, Vail)
  • Connecticut
  • Maryland
  • New Jersey
  • New York
• Non-Compliant AR & AK models will NOT be shipped to the following states:
  • California (No “assault weapons” can be shipped.)
  • Colorado (Boulder, Denver, Vail)
  • Connecticut
  • Maryland
  • New Jersey
  • New York

Please note that Pale Horse Arms DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

SHIPPING RESTRICTION EXCEPTIONS

• Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O.'s duties. PHA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
• Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
• Pale Horse Arms does NOT ship directly to L.E.O.’s; the order must go to an FFL. Pale Horse Arms does NOT make exceptions for this policy.

Magazine Ordering Restrictions

Pale Horse Arms abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

STATES WITH APPLIED MAGAZINE RESTRICTIONS

• California — No magazines greater than 10 rounds
• Colorado — No magazines greater than 15 rounds, effective July 1st, 2013
  • Boulder — No magazines greater than 10 rounds
• Connecticut — 10 Rounds and less with a valid permit.
• Hawaii — No magazines greater than 10 rounds
• Illinois (North Chicago) — No magazines greater than 16 rounds
  • Aurora, Skokie, Chicago, Evanston — No magazines greater than 15 rounds
  • Highland Park, Cook County, Dolton, Homewood, Deerfield — No magazines greater than 10 rounds
  • Deerfield — No shotgun magazines over 5 rounds
• Maryland — No magazines greater than 10 rounds October 1st, 2013
• Massachusetts — No sales. PHA will not ship ANY items to the state of Massachusetts.
• New York — No magazines greater than 10 rounds
• New Jersey — No magazines greater than 10 rounds
• Vermont — No magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
• Washington D.C. — No Sales.PHA will not ship ANY items to the District of Columbia.

PHA will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with PHA directly.

MAGAZINE RESTRICTION EXCEPTIONS

• Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine will either be used in the execution of the L.E.O.'s duties, or off duty. PHA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
• Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Returns & Cancellations

Cancellations

Order Cancellation Policy

Orders placed with Pale Horse Arms may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at 205-213-5455, Monday through Friday, 9am - 6pm EST. You MUST provide the order number when contacting Customer Service via phone or email.

If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense.

Cancelled orders may not be reversed. All cancellations are final.

Returns

FIREARMS, AMMUNITION, AND CLOTHING

All sales of firearms, loaded ammunition and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, Pale Horse Arms will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.

Pale Horse Arms charges a restocking fee and an amount equal to the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with Pale Horse Arms, the customer agrees to pay all restocking and shipping fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL. CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO PALE HORSE ARMS CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

Pale Horse Arms reserves the right to dispute any bank or credit card chargebacks. Pale Horse Arms reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

All exchanges must be returned and received by the returns department prior to a replacement being shipped out.

ALL OTHER PURCHASES

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Pale Horse Arms WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.