Refund & Returns
Return Policy Overview
Return policies on WeaponDepot are set by individual sellers and must be clearly stated in each listing. Before making a purchase, review the seller's return policy to understand their terms and conditions for returns and refunds.
Requesting a Return
1. Contact the Seller
Use the Messaging Center to contact the seller and request a return. Provide details about the reason for your return, including photos if the item is damaged or not as described.
2. Seller Reviews Request
The seller reviews your return request and responds within their stated timeframe. If the return is approved, the seller provides return shipping instructions.
3. Ship the Item Back
Return the item in its original condition and packaging. For firearms, returns must be processed through an FFL dealer. The buyer is typically responsible for return shipping costs unless the item was not as described.
4. Refund Processing
Once the seller receives and inspects the returned item, the refund is processed. Refunds are issued to the original payment method and may take 5-10 business days to appear on your statement.
Dispute Resolution
If you are unable to resolve a return issue directly with the seller, you can escalate the matter to WeaponDepot's support team. We will review the transaction, listing details, and communications between both parties to reach a fair resolution.
Non-Returnable Items
Certain items may not be eligible for return, including ammunition that has been opened, custom-built firearms, and items marked as final sale. Always check the listing's return policy before purchasing.
Need Help?
For return and refund assistance, contact our support team at support@weapondepot.com or call (844) 292-8756.